Current Production Schedule: 5-10 Business Days for most products. Nationwide Shipping & Local Pickup in Newnan, Ga is Available.

 

Frequently Asked Questions

What's the production timeline? Our dedicated team
aims to craft and dispatch your order within 7-10 business days, striving for
earlier when possible. Peak seasons may extend this timeframe slightly due to
high demand.

What's your policy on returns? All purchases are
final, but we prioritize your satisfaction. If there's an issue with your
order, please contact us at tripletwigdesigns@gmail.com, and we'll address your concerns promptly.

Can I preview my product? While we don't provide
physical proofs, we're happy to send a digital design mock-up upon request.

How can I contact Triple Twig? We're here to help!
Fill out our contact form online or drop us an email at tripletwigdesigns@gmail.com
for any inquiries.

Customization and Personalization

Can you create bespoke items? Absolutely! We love
bringing your visions to life. Reach out for custom designs—additional fees may
apply based on complexity.

Can you engrave my logo? Yes, we can! Please send
your logo in black and white, formatted as a PNG or SVG file.

Wholesale Opportunities

Do I need to order through a third party for wholesale?
Not at all. Contact us directly for a personalized wholesale experience.

Are all your products available for wholesale? Every
item showcased on our website is available for wholesale orders.

Can you handle custom wholesale requests? Certainly!
We specialize in custom orders. Contact us to discuss your needs.

Shipping and Pickup

Do you ship internationally? We ship across the
United States and Canada. Please note, customers are responsible for any
applicable duties or export fees.

Is local pickup an option? Yes, we offer pickup in
Newnan, GA. Choose local pickup at checkout, and we'll send you the details
when your order is ready.

Product Care and Information

Why does the engraving vary on wood products? Our
natural wood products each have unique grain patterns, making every piece
distinct in color and texture.

Do you finish your cutting boards? No finish is applied to cutting boards. However, we do offer food safe oil finish as an additional purchase (selected at checkout for available products)

How should I clean my cutting board? Hand wash with
warm water and mild soap, then towel dry. Avoid soaking to maintain its
pristine condition.

Noticing imperfections? Real wood comes with
character. Variations like knots and color differences are part of its natural
charm.

Stay Connected with Triple Twig Follow our journey
and latest creations on Instagram @tripletwigdesigns and  Facebook at www.facebook.com/TripleTwigDesigns